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How parkexch Handles Your Personal Data

This Privacy Policy sets out exactly what data parkexch collects when you open an account, how we store and use it, and the rights you hold over that…

Data collected only as neededYour right to access your dataSecure storage on encrypted serversUPI, Paytm, PhonePe transaction privacyContact us to request changes
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parkexch How parkexch Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about this policy, want to request a copy of your data, or need to correct something in your account record, our privacy team is reachable through the channels below. We aim to acknowledge every request within two business days and resolve it within thirty calendar days, consistent with applicable Indian data-protection norms.

Team online

Email Privacy Team

Send your data-access or correction request to our dedicated privacy address. Include your registered mobile number so we can verify your identity before releasing any account data.

Live Chat Support

Our chat team is available around the clock and can log a formal privacy request on your behalf, escalating it to the privacy team within one business day with a reference number.

In-Account Help Centre

Log in to your parkexch account, open the Help Centre and select the Privacy Request category. Submitting from inside your account speeds up identity verification and cuts response time.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Our approach to data protection covers every layer of your account — from the moment you enter your UPI credentials to how long we keep your withdrawal history.

Encrypted Storage

All personal data, including payment identifiers from UPI, Paytm and PhonePe, is stored on servers protected by AES-256 encryption. Access is restricted to authorised personnel only, with activity logging at every access point.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit most. You can manage cookie preferences from your browser settings at any time without losing your account access.

Account Security Measures

Two-factor verification is available on every account. When you log in from a new device or location in India, we send a one-time code to your registered mobile number before granting access to your wallet or history.

Data Retention Period

Account records, including transaction logs tied to UPI and Paytm activity, are kept for the period required by applicable financial and legal obligations in India. After that period, data is securely deleted or anonymised.

Your Right to Access

You may request a full copy of the personal data we hold on you at any time. We deliver this in a readable format within thirty days of verifying your identity through your registered email or mobile number.

Requesting Corrections

If any detail in your account record is inaccurate — name, address, linked mobile — contact us through the Help Centre or email. We correct verified errors within five business days and notify you once done.

Common Questions About This Privacy Policy

Below are the questions we hear most often about how parkexch collects, uses and protects your personal data. If your question is not covered here, reach us through the Help Centre or email our privacy team directly.

We collect your name, email address, mobile number and any payment identifiers you provide — such as your UPI handle or Paytm number. We also collect device data and session logs automatically to keep your account secure.

We share data only with payment processors such as UPI, Paytm and PhonePe networks, and with compliance partners required by applicable law. We do not sell your personal data to advertisers or unrelated third parties under any circumstances.

We retain your account records and transaction history for the period mandated by applicable financial regulations in India. Once that retention period ends, data is securely deleted or anonymised so it can no longer identify you.

Log in to your account and submit a Privacy Request through the Help Centre, or email our privacy team directly. We verify your identity using your registered mobile and deliver your data within thirty calendar days.

You may request deletion of your personal data. We will remove what we are not legally required to retain. Records tied to financial transactions may be kept for the legally mandated period before deletion, consistent with Indian regulations.

We use session cookies for account login continuity and analytics cookies to see which areas of the site are used most. You can disable non-essential cookies in your browser settings at any time without affecting your account login.

Contact our privacy team immediately via email or the in-account Help Centre. We investigate all reported concerns within five business days and confirm the outcome in writing to your registered email address.

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